Privacy Policy & Cancellation/Refund Policy

Effective Date: 04 August 2026

Entity: LegalTax ("LegalTax", "we", "our", "us")

Privacy Policy

LegalTax is committed to protecting your privacy in compliance with India's Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.

1. Data We Collect

• Identity & Contact Data: Name, PAN, Aadhaar details, DIN, address, email, phone number.
• Service Data: Documents and information required for delivering the Services you request.
• Transactional Data: Details of Services purchased, payment information, and invoices.
• Technical & Usage Data: IP address, browser type, device information, and how you navigate our Website.

2. Purpose and Legal Basis for Processing Data

We process your data to:

• Provide and improve our legal, trademark, tax, and compliance services;
• Perform our contract with you and respond to inquiries and provide customer support;
• Comply with legal and regulatory obligations and internal policies;
• Pursue our legitimate interests, such as improving our Service; and
• Send updates, notices, and promotional information where you have given your consent.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. We only share your data when necessary with Professionals (Chartered Accountants, Company Secretaries, Lawyers), government authorities, and essential technology or payment service providers who assist us in operating our website and delivering services, and only when necessary and legally permitted.

4. Data Security

We implement appropriate technical and organisational measures — including encryption and access controls — to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Your privacy and security are our top priority.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Indian law.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve functionality. You can control cookies through your browser settings.

7. Your Rights

You have the right to access, correct, or request the erasure of your personal data, and to withdraw your consent for its processing. To exercise these rights, please contact us at info@legaltax.in.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this page periodically to stay informed about how we protect your information.

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Cancellation & Refund Policy

1. Our Refund Philosophy

We are committed to fairness and transparency. Our goal is to provide exceptional service, but we understand that circumstances can change. This policy is designed to be clear and fair to both you, our Client, and us — acknowledging the operational costs and non-recoverable government fees involved in our Services.

2. Cooling-Off Period

You are eligible for a full refund (subject to Section 3 below) if you cancel your request within 24 hours of payment, provided that work has not commenced. Work is considered "commenced" immediately after your payment is successfully processed and your Engagement is logged in our system for allocation to a service delivery team.

3. Non-Refundable Components

The following fees and charges are non-refundable under any circumstances once paid on your behalf:

• All Government Fees (e.g., MCA fees, GST fees, Trademark application fees, Stamp Duty).
• Costs for third-party consumables (e.g., Digital Signature Certificate (DSC), Notarisation charges).
• Payment gateway transaction charges (typically 1–3% of the transaction value).

4. Eligibility for Refunds (After the Cooling-Off Period)

Once the cooling-off period has lapsed or work has commenced, refund requests will be considered only in the following situations:

• Non-Performance of Service — If the Service you purchased cannot be provided by LegalTax for reasons solely attributable to us.
• Delay in Service Delivery — If there is an unreasonable delay in delivering the Service for reasons solely attributable to us (excluding delays caused by government departments, the Client's incomplete/incorrect documents, third-party dependencies, or Force Majeure events).
• Service Dissatisfaction — If you find our Services unsatisfactory after proper review by our management.
• Other Exceptional Cases — Only as approved by our senior management after careful review.

5. Pro-Rata / Partial Refunds

Where a refund is approved after work has commenced, the amount will be calculated on a pro-rata basis as follows:

Refund Amount = Total Amount Paid − (A + B)

Where:

• A = All non-refundable costs already incurred (as per Section 3 above).
• B = A service fee for the work already completed, calculated based on the man-hours spent and the standard rate for that service component.

Example: You paid ₹10,000 for a service. You cancel after we purchased a DSC (cost ₹2,500) and spent time on initial consultation and drafting (valued at ₹2,000). Your refund would be: ₹10,000 − (₹2,500 + ₹2,000) = ₹5,500.

In case of confirmed non-performance or delay caused solely by LegalTax, a full refund of the professional fee portion will be processed.

6. Non-Eligibility for Refunds

• Change of mind after purchase, where there is no deficiency in Service (only the applicable professional fee already earned may be deducted; balance may be refunded/adjusted at management's discretion).
• Delay due to external factors beyond our control, including government department delays, incomplete/incorrect documents from the Client, or Force Majeure events.
• Refund requests made after 30 days from the date of purchase or Service completion, whichever is earlier.
• After final submission of your application/documents to a government authority (e.g., once an incorporation or registration form is uploaded to the relevant government portal).
• For time-sensitive or expedited Services that have already been initiated.
• For Services offered under special promotions or bundles explicitly marked "non-refundable" at the time of purchase.

7. Credit Notes

In eligible cases, instead of a direct refund, LegalTax may at its discretion issue a credit note equivalent to the eligible payment amount, which can be redeemed against any other Service on the Website.

8. How to Request a Refund

1. Raise a Request: Submit your refund request via email to info@legaltax.in, with the subject line "Refund Request – [Your Registered Phone Number/Entity Name]", clearly stating the reason for the refund along with your registered email and phone number for verification.
2. Acknowledgement: A ticket number/ID will be generated, and we will acknowledge your request within 1 Working Day.
3. Decision: Our senior management will review the matter and communicate a final decision within 3 Working Days of receiving all necessary information. The decision of management shall be final and binding.
4. Processing: Approved refunds will be processed to the original mode of payment within 3–5 Working Days of the decision; the credited amount may take up to 15 business days to reflect in your account depending on your bank/payment provider.

9. Service Deficiency or Quality Issues

If you are dissatisfied with our Services, you may raise a support ticket describing the issue in detail. Our team will review the matter in good faith and, at its sole discretion, may offer corrective action, rework at no additional cost, or a credit note, in accordance with applicable consumer protection laws.

10. Refund Policy — Virtual Office Services

1. Payment & Activation: Full payment is collected upfront. Services are deemed activated upon issuance of Virtual Office documents (e.g., NOC, Agreement, Utility Bill).
2. No Refund After Activation: Once Virtual Office documents are issued and the Service is activated, no refund will be processed under any circumstances, including partial usage.
3. GST Registration Outcomes: LegalTax provides the Virtual Office address and necessary documents in compliance with GST laws. Approval or rejection of GST registration is solely at the discretion of GST authorities. No refund will be provided if registration is rejected due to incomplete/incorrect client documentation, mismatch in details, legal disqualification, or any other reason attributable to the Client.
4. Pre-Issuance Refunds: Cancellation before issuance of Virtual Office documents is eligible for a 50% refund, after deducting any third-party or government costs incurred.
5. Administrative Costs: Approved refunds will be processed after deducting a nominal administration fee to cover processing and documentation costs.
6. Service Misuse: If the Virtual Office address is found to be used for illegal, fraudulent, or unauthorised purposes, the Service will be terminated immediately without refund, and legal action may be taken.
7. Refund Timeline: Approved refunds under this section will be processed within 14 business days via the original payment method.

11. Escalation

If you are not satisfied with the resolution provided by our support team, you may escalate the matter by writing to our Grievance Officer at info@legaltax.in. A senior member of our team will review your case and respond within 5 Working Days.

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Contact Us

For any questions regarding this Privacy Policy, or any cancellation/refund query, please contact us at:

Email: info@legaltax.in
Phone: +91 9711939395
Address: PLOT NO 454, 2ND FLOOR, KAKROLA HOUSING COMPLEX, DWARKA MOR, OPP METRO PILLAR NO 795 NEW DELHI-110078.